Frequently Asked Questions
Everything you need to know about our premium raw beauty ingredients.
Are your products 100% natural and cruelty-free?
Yes, all Bulk Naturals products are sourced responsibly, 100% natural, and never tested on animals. We provide Certificates of Analysis (COA) for all our raw materials upon request.
Do you offer bulk discounts for large orders?
Absolutely. We specialize in wholesale quantities. Discounts are automatically applied to tiered quantities on each product page, but for pallet-sized orders, please contact our sales team directly.
How long does shipping take for heavy raw materials?
Orders are typically processed within 1-2 business days. Domestic ground shipping usually takes 3-5 business days depending on the weight and destination of the shipment.
What is your return policy for opened ingredients?
Due to safety and hygiene standards for raw cosmetic ingredients, we cannot accept returns on opened products. Unopened items in their original packaging can be returned within 30 days of purchase.
Do you ship internationally?
Yes, we ship our beauty supplies worldwide. International shipping rates and duties are calculated at checkout based on the total weight and your specific location.
How should I store my carrier oils and butters?
To maintain maximum shelf life, we recommend storing all products in a cool, dark place away from direct sunlight. Our amber glass or UV-protected packaging helps, but temperature control is key.